Payment, complaints and refunds

Go Simple, Ivan Dabetic, sole trader; seat in Bolec, Republic of Serbia; company no. 68389631, PIB 115468360; main activity 7410 (specialized design). Bank account at Raiffeisen banka a.d. Beograd. Phone 060 0919 029, email podrska@tezgafiskal.com, website pos.narbiz.com.

The purchase is a time-limited subscription to the Tezga eKasa software service, delivered over the internet; no physical product or goods are shipped. Each plan's content and limits are published on the site, and before you confirm, a specification is shown with the plan name, the period and the total amount to pay.

All prices are stated in dinars (RSD) and are the final amount to pay, with no hidden, processing or delivery costs. The seller's tax status and how tax is shown appear on the invoice issued for each payment. A price holds for the plan's stated period, and any change is announced at least 30 days ahead and does not affect a period already paid.

Payment is by transfer order and the IPS QR code you can scan in your bank's app; access is unlocked once the payment is recorded. Card payment is being introduced through an authorized payment operator with 3-D Secure and will be offered as an option once active. Payment is made in dinars, and purchase requires prior acceptance of these terms.

All prices on this sales point are shown and charged only in dinars (RSD), so there is no currency conversion on the seller's side. If the buyer's card is tied to a foreign-currency account, the issuing bank converts the amount at its own rate, so the amount charged to the buyer may differ from the amount shown in dinars.

The contract is concluded when the buyer confirms the chosen plan, accepts these terms, and the payment succeeds or is recorded. The service is delivered electronically and immediately: the account unlocks and all functions of the chosen plan become available. Electronic records of activation and access serve as proof of delivery.

After payment the buyer receives an email confirmation, whatever the outcome of the transaction. For every payment an invoice is issued and emailed to the address in the account, and is also available for download there. If the confirmation does not arrive within one business day, contact podrska@tezgafiskal.com.

The subscription does not renew automatically without the buyer's knowledge; a reminder with the amount and deadline is sent before the period ends. The buyer can decline renewal simply by not paying, or by notifying by email. Any future automatic card renewal will require the buyer's express prior consent, with the amount and period clearly shown, and can be switched off in the account at any time.

A complaint can be filed by email at podrska@tezgafiskal.com or by phone at 060 0919 029, stating the company name, PIB, invoice number or payment date and a description of the problem. Receipt is confirmed without delay, and a reasoned response with a proposed solution is given within 8 days at the latest. A record of complaints and responses is kept.

If, through Go Simple's fault, the Service was unavailable or unusable in a material part, the buyer receives a proportionate refund for that period or a free extension of it, at the buyer's choice. Payments made in error (a double payment, a wrong amount, a wrong plan) are refunded once the facts are established, by the same method used to pay, within 14 days at the latest. As the Service is not offered to consumers, the 14-day withdrawal right does not apply, and unused subscription is otherwise not refunded.

Card details are entered only on the authorized payment operator's side, in protected form, and are never seen, transmitted or stored by Go Simple. Transactions are protected by 3-D Secure (Visa Secure and Mastercard Identity Check), which adds an identity check that protects both buyer and seller, and site data transfer is protected by HTTPS.

This online sales point sells only a subscription to Go Simple's own software service. Go Simple does not offer or broker trade in goods or services whose online sale is banned by the rules of the card networks or by the law of the Republic of Serbia.